Client Policy

These policies help me keep appointments available, fair and affordable for everyone in the community I serve. Booking a consultation means you agree to them. If anything here is unclear, or your circumstances make it hard to follow, please get in touch.

    • Please give at least 12 hours' notice to cancel or reschedule any clinic or telehealth appointment.

    • Cancellations with less than 12 hours' notice, and appointments missed without notice ("no-shows"), may incur a fee of 25% of the consultation fee to cover the reserved time.

    • This fee is waived in genuine emergencies, such as illness, accident or a family emergency.

    • This policy applies equally to all clients, whatever pricing tier or payment arrangement you're on. I may use my discretion in cases of genuine emergency or hardship.

    • There is a 15-minute grace period from your scheduled start time.

    • After 15 minutes without contact, the appointment will be treated as a no-show and the cancellation policy above applies.Getting started is simple. Reach out through the contact form.

    • Home visits need at least 12 hours' notice to cancel or reschedule.

    • If you cancel after I have started travelling to you, the mobile surcharge will be charged.

    • If you miss an appointment without notice or reason, I'll be in touch to rebook.

    • If this happens a second time, any future bookings will be cancelled and I may not be able to continue seeing you as a client. Exceptions may be made at my discretion.

  • Herbal treatment works best with regular review. After a longer break, your health, medications and circumstances may have changed, so a thorough clinical review is needed before we continue working with herbs together.

    • Less than 6 months since your last consultation: booked as a standard follow-up at the usual follow-up fee.

    • 6–12 months: booked as a return consultation.

    • More than 12 months: booked as a new client/initial consultation.

    • Consultation fees are non-refundable once a consultation has taken place.

    • Herbal products, including teas and liquid formulas, are non-refundable once collected. Each formula is prepared specifically for you and can't be resold or reused.

    • If a product is faulty or incorrectly dispensed, please contact me and I'll arrange a replacement or refund.

  • If you have questions about these policies, or something has gone wrong, please contact me directly. I'll always aim to find a fair solution.